Dearest Birds and Other Flying Things! I've had to put my shop on hold while I sort things out and adjust to current reality. thank you for being patient and I'm still here if you want to connect! I'm also on Instagram at @alargeaviary and @flarafeler. best! Klara
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr